How Do I return An Item?

Occasionally there are times when a return or exchange may be necessary. Please review the terms and conditions below to help avoid unnecessary returns and ensure that any exchanges or returns are processed as quickly and effectively as possible.

With Backbone products there is a 60 day money back guarantee (less freight charges). Must be returned undamaged and in original packaging. If the return of a Backbone is necessary, you must contact us at info@tonewrx.com within 60 days from the time you received it to obtain a return authorization number (RA) and return shipping instructions. The RA number must be clearly written on the shipping label. Any package sent back without a clearly visible RA number may be refused.

A returned Backbone must be shipped within two working days of the issued RA number and be received undamaged, unregistered and in the same condition that it was shipped out. A copy of the original sales receipt must accompany the returned product along with all original packaging, accessories, etc. You risk a 20% restocking fee if you don’t follow the directions.

With Experimental Noize products there is a 30 day money back guarantee. If the return of an Experimental Noize product is necessary, you must contact us at info@tonewrx.com within 30 days from the time you received it to obtain a return authorization number (RA) and return shipping instructions. The RA number must be clearly written on the shipping label. Any package sent back without a clearly visible RA number may be refused.  A returned Experimental Noize pedal must be shipped within two working days of the issued RA number and be received undamaged, unregistered and in the same condition that it was shipped out. A copy of the original sales receipt must accompany the returned product along with all original packaging, accessories, etc. You risk a 20% restocking fee if you don’t follow the directions.

If the return of a guitar is necessary, you must contact us at info@tonewrx.com within 5 days from the time you received it to obtain a return authorization number (RA) and return shipping instructions. The RA number must be clearly written on the shipping label. Any package sent back without a clearly visible RA may be refused.  Returned guitars must be shipped within two working days of the issued RA number and be received undamaged, unregistered and in the same condition that it was shipped out. A copy of the original sales receipt must accompany the returned guitar along with all original packaging, accessories, etc. You risk a 20% restocking fee if you don’t follow the directions.

If the return of an Amplifier is necessary, you must contact us at info@tonewrx.com within 5 days from the time you received it to obtain a return authorization number (RA) and return shipping instructions. The RA number must be clearly written on the shipping label. Any package sent back without a clearly visible RA number may be refused. Returned Amplifiers must be shipped within two working days of the issued RA number and be received undamaged, unregistered and in the same condition that it was shipped out. A copy of the original sales receipt must accompany the returned amp along with all original packaging, accessories, etc. You risk a 20% restocking fee if you don’t follow the directions.

Unfortunately it costs money to execute a return, so: Refunds will be issued on the same payment method that was originally used to purchase (CC or Paypal etc.). Refunds will be issued minus all related shipping expenses (even if it was originally shipped free), plus a 3% charge back fee (10% for American Express). These fees are charged to cover the processing fees charged by Visa, Mastercard, Discover, American Express, and Paypal. At our own discretion fees may be waived.

Exceptions to Our Return Policy

  • Items labeled as "All Sales Final" are not returnable.
  • Disposable merchandise, such as used guitar strings, used guitar polish, used picks etc. and other expendable products are not returnable.
  • Any used gear (no returns unless condition of product was misrepresented on the site or product was damaged in transit and no manufacturer warranty)
  • Any custom ordered items

Special orders require a 50% non refundable deposit at the time of order. 




Terms and Conditions

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